René Repko

6 artikelen 916 views 2 likes

The Art of Soulful Living

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The Art of Soulful Living

René Repko 3 november 2020

Many flagship stores are just a regular store with an abundance of space, but some though are a delight, a bliss: like the Amsterdam based 'House of Rituals'.

When you really needed customer service, there wasn’t any

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When you really needed customer service, there wasn’t any

René Repko 30 september 2020

Customer service is in trouble: when you really needed it, you probably got “a labyrinth of FAQ’s, message boxes and if you are lucky, a mail address.

Competing in a new arena

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Competing in a new arena

René Repko 10 juli 2020

Many years ago life was simple: you were running a business and making money, and the state was run by government and parliament.

Business as not usual

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Business as not usual

René Repko 15 april 2020

Covid-19 hit like a bullet - much is said already, but I've found some new insights like: cash is the new God, Maslow is back, hope is not a strategy, forget forecasting, dividends versus subsidies, shit rolls downhill.

A Goliath at the border, Amazon entering the Netherlands

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A Goliath at the border, Amazon entering the Netherlands

René Repko 19 februari 2020

The Dutch don't have what other leading EU economies have: Amazon as the leading e-commerce platform.

Unboxing Tesla, a customer experience upside down

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Unboxing Tesla, a customer experience upside down

René Repko 10 januari 2020

It's all about the experience: just the product alone, its function, price or quality, won't do anymore.